ASA Backup Failure

Unimus support forum
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Mmartinez712
Posts: 3
Joined: Wed Sep 25, 2019 2:43 pm

Wed Sep 25, 2019 4:22 pm

For some reason, 2 of my ASA's fail to backup.
They both have the correct credentials, including the Enable password, but they both fail when Unimus switches to ENABLE mode.


2019-09-25 12:11:49.214 DEBUG 4268 --- [discovery-19] n.u.c.s.d.CliDiscoveryServiceImpl : Validating enable mode password on '10.10.11.1'
2019-09-25 12:11:49.214 TRACE 4268 --- [discovery-19] n.u.c.s.d.CliDiscoveryServiceImpl : Enable mode password not yet discovered on '10.10.11.1' - doing so now
2019-09-25 12:11:49.327 DEBUG 4268 --- [discovery-19] n.u.c.c.mode.LearningModeChangeHandler : Switching device '#.#.#.#' into 'ENABLE' mode
2019-09-25 12:12:10.317 WARN 4268 --- [discovery-19] n.u.c.s.d.CliDiscoveryServiceImpl : Unable to discover '#.#.#.#'' - 'Expect operation fails (timeout: 20000 ms) for matcher: anyOf(regexp('(?i)login: ?$|login as: ?$|login name: ?$|please login: ?$|user ?: ?$|user.?name ?: ?$|user.?local: ?$|local.?user: ?$'),regexp('(?i)password ?(?:\(.+\))? ?: ?$'),TailingRegexp('\QASA\E(?:\/.+?)? ?> ?$', 250))'!
2019-09-25 12:12:10.319 TRACE 4268 --- [discovery-19] n.u.core.service.cli.ssh.SshConnector : Closing expect session
2019-09-25 12:12:10.320 TRACE 4268 --- [discovery-19] n.u.core.service.cli.ssh.SshConnector : Closing SSH shell channel
2019-09-25 12:12:10.321 TRACE 4268 --- [discovery-19] n.u.core.service.cli.ssh.SshConnector : Closing SSH session
User avatar
Tomas
Posts: 758
Joined: Sat Jun 25, 2016 12:33 pm

Wed Sep 25, 2019 4:33 pm

Hello,

Can you please enable "Other settings > Debug mode > Device Output Logging" and run a discovery on one of the ASAs?
After it fails, download the Device Output Log file.

Please create a ticket on the Portal and attach the log file, and we will investigate.

Thanks!
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