[Solved] Response to ticket?

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SeanCTS
Posts: 60
Joined: Thu Nov 02, 2017 7:29 pm
Location: Orlando, FL

Mon May 13, 2019 3:40 pm

Unimus team,

I understand everyone is busy but there's a certain expectation of response when a ticket is submitted for a paid product.
Ticket: 8772-188-569-39

Submitted it Wed AM, and still no response. Would be nice to hear, "hey we're looking into it, might be a few days".
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Tomas
Posts: 743
Joined: Sat Jun 25, 2016 12:33 pm

Mon May 13, 2019 3:46 pm

Apologies, we are currently a little over-loaded with work on 2.0, a recent influx of new customers (and related influx of tickets), and internal system upgrades.
Sadly, the ticket queue response times have suffered because of this.

We are actively working on the ticket queue.
I checked your ticket - please expect a response before the end of the week.

Thank you for your patience.
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Tomas
Posts: 743
Joined: Sat Jun 25, 2016 12:33 pm

Fri May 17, 2019 3:00 am

Update:
We now have a build available with a fix for your issue:
viewtopic.php?p=2172#p2172

I have also replied to your ticket.

We are very sorry it took longer to get this ticket resolved, we are working hard to get support times back under control.
We actually hold ourselves to a very high standard on support, so for us, a week for a fix is unacceptable.
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