[Fixed in 1.10.2] Sonicwall device backup error

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Confab
Posts: 15
Joined: Thu Sep 14, 2017 7:08 pm

Tue Apr 23, 2019 7:49 pm

Just updated to 1.10.0 and we I try to backup my Sonicwall NSA 3600 i'm getting a "device_interaction_error".
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Tomas
Posts: 714
Joined: Sat Jun 25, 2016 12:33 pm

Tue Apr 23, 2019 8:11 pm

We have just released the Sonicwall drivers in the latest Unimus release, so it is possible there still are some issues.

Could you please enable Device output logging in Unimus?
(Other settings > Debug mode > Device output logging)

After this is enabled, please run a backup on one of the Sonicwall that is failing.
After the backup fails, please download the Device output log file and create a Support Ticket on our Portal.

Please attach the log file to the ticket.

Thanks!
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Tomas
Posts: 714
Joined: Sat Jun 25, 2016 12:33 pm

Mon May 20, 2019 3:56 pm

Just an update:

We have released fixes for various SonicOS incompatibilities in both 1.10.1 and 1.10.2.

Can you please test with the latest 1.10.2 Beta and let us know if everything works as expected?
viewtopic.php?p=2172#p2172

Thanks!
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