[Solved] Mikrotik Router Backup Failed - device_interaction_error

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scott@ori.net
Posts: 5
Joined: Wed Jan 23, 2019 1:53 pm

Wed Jan 23, 2019 2:29 pm

i have one Mikrotik router that wont backup and failed with the following error

device_interaction_error
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Tomas
Posts: 714
Joined: Sat Jun 25, 2016 12:33 pm

Wed Jan 23, 2019 2:52 pm

Usually this is caused by backup timeouts.

How long does the device take to output "/export compact"?

Alternatively, can you please check the log file?
("/var/log/unimus/unimus.log" or "C:\ProgramData\Unimus\unimus.log")
scott@ori.net
Posts: 5
Joined: Wed Jan 23, 2019 1:53 pm

Fri Jan 25, 2019 3:55 pm

the export compact takes quite some time to complete, maybe 2 minutes. it actually hangs up for a good 60 seconds at the ipv6 export.
its a very busy bgp router
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Tomas
Posts: 714
Joined: Sat Jun 25, 2016 12:33 pm

Fri Jan 25, 2019 6:01 pm

The long backup time is the reason Unimus fails the job.
The default non-paged backup timeout is 75 seconds.

You can adjust this timeout:
https://wiki.unimus.net/display/UNPUB/C ... t+timeouts

In your case, adjusting the "max-backup-timeout" will be enough.

Hope this helps!
scott@ori.net
Posts: 5
Joined: Wed Jan 23, 2019 1:53 pm

Sun Feb 03, 2019 10:10 pm

i have added these lines to the config file


-Dunimus.core.connect-timeout=20000
-Dunimus.core.inter-connection-delay=1000
-Dunimus.core.cli-expect-timeout=30000
-Dunimus.core.max-backup-timeout=120000


im still failing? should I increase the timeout higher?
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Tomas
Posts: 714
Joined: Sat Jun 25, 2016 12:33 pm

Mon Feb 04, 2019 12:11 am

What is the error in the log file for the job?
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