Cisco ASA 5508 Error: device_interaction_error

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goc
Posts: 2
Joined: Thu Nov 15, 2018 2:46 pm

Thu Nov 15, 2018 2:48 pm

Hello,

We are having issues backing up Cisco ASA,

The error that we receive is device_interaction_error

Can someone assist?

Thank you,
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Tomas
Posts: 669
Joined: Sat Jun 25, 2016 12:33 pm

Thu Nov 15, 2018 3:11 pm

Hello,

To properly debug this, we will need the Device Output Log file.

Could you please enable "Device output logging" in "Other settings > Debug mode"?
After that, run a discovery on this ASA.
After discovery fails, download the "Device output file" in "Other settings > Debug mode".

Please create a Support Ticket on the Portal, and attach the log file there.

Thanks!
goc
Posts: 2
Joined: Thu Nov 15, 2018 2:46 pm

Fri Nov 16, 2018 10:21 pm

Hello,

Debug is coming out empty, what to do in that case?

Thank you,
User avatar
Tomas
Posts: 669
Joined: Sat Jun 25, 2016 12:33 pm

Fri Nov 16, 2018 10:28 pm

The easiest would be to setup a Webex session and debug this directly.
Please open a support ticket on the Portal, and we can work out the details through there.

Thanks!
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