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[Solved] Mikrotik Router Backup Failed - device_interaction_error

Posted: Wed Jan 23, 2019 2:29 pm
by scott@ori.net
i have one Mikrotik router that wont backup and failed with the following error

device_interaction_error

Re: Mikrotik Router Backup Failed - device_interaction_error

Posted: Wed Jan 23, 2019 2:52 pm
by Tomas
Usually this is caused by backup timeouts.

How long does the device take to output "/export compact"?

Alternatively, can you please check the log file?
("/var/log/unimus/unimus.log" or "C:\ProgramData\Unimus\unimus.log")

Re: Mikrotik Router Backup Failed - device_interaction_error

Posted: Fri Jan 25, 2019 3:55 pm
by scott@ori.net
the export compact takes quite some time to complete, maybe 2 minutes. it actually hangs up for a good 60 seconds at the ipv6 export.
its a very busy bgp router

Re: Mikrotik Router Backup Failed - device_interaction_error

Posted: Fri Jan 25, 2019 6:01 pm
by Tomas
The long backup time is the reason Unimus fails the job.
The default non-paged backup timeout is 75 seconds.

You can adjust this timeout:
https://wiki.unimus.net/display/UNPUB/C ... t+timeouts

In your case, adjusting the "max-backup-timeout" will be enough.

Hope this helps!

Re: [Solved] Mikrotik Router Backup Failed - device_interaction_error

Posted: Sun Feb 03, 2019 10:10 pm
by scott@ori.net
i have added these lines to the config file


-Dunimus.core.connect-timeout=20000
-Dunimus.core.inter-connection-delay=1000
-Dunimus.core.cli-expect-timeout=30000
-Dunimus.core.max-backup-timeout=120000


im still failing? should I increase the timeout higher?

Re: [Solved] Mikrotik Router Backup Failed - device_interaction_error

Posted: Mon Feb 04, 2019 12:11 am
by Tomas
What is the error in the log file for the job?