Database connection failed after upgrade

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Gandalf
Posts: 5
Joined: Fri Sep 20, 2024 1:16 pm

Fri Sep 20, 2024 1:24 pm

Hi,

First of all I'm sorry for being stupid, but I am new at docker and Unimus.
I have deployed the 2.5.0 docker version some time ago and everything worked smoothly until today when it started to fail on the database connection. I tried to update to 2.5.1 by entering the version in the docker-compose.yml and restarting the docker, but now it got stucked on updating database and I get a "the database is inconsistent, please delete the database" error. Is there any way to make it work?
I tried downgrading to 2.4.3 and the outcome is the same...
I have all the devices in the database and don't want to lose them...

Thank you!!

EDIT:
Reverted from a snapshot but it constantly loses connection to the DB.
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Tomas
Posts: 1294
Joined: Sat Jun 25, 2016 12:33 pm

Fri Sep 20, 2024 4:01 pm

Hi,

Likely the best would be to look at this directly. Could you please open a Support Ticket on our Portal, and we can provide further instructions on how to book a support session with us.
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Gandalf
Posts: 5
Joined: Fri Sep 20, 2024 1:16 pm

Mon Sep 23, 2024 7:27 am

Sure, thanx.
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Gandalf
Posts: 5
Joined: Fri Sep 20, 2024 1:16 pm

Mon Sep 23, 2024 7:42 am

Tried to register to open a ticket, but I'm not receiving any mail...
Will check a little later.
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