Unable to discover IBM 8960-F24 Fiberchannel switches

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chris.stuckey
Posts: 4
Joined: Fri Jun 07, 2024 4:28 pm

Fri Sep 06, 2024 1:49 pm

I have added two of these switches but I am unable to discover them. Then of course, unable to retrieve backups.

We have been running backups on these devices using Solarwinds Kiwi CatTools, so I know it's possible.

I have tried different combinations of binding enable passwords.
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Tomas
Posts: 1275
Joined: Sat Jun 25, 2016 12:33 pm

Fri Sep 06, 2024 5:40 pm

chris.stuckey wrote:
Fri Sep 06, 2024 1:49 pm
I have added two of these switches but I am unable to discover them. Then of course, unable to retrieve backups.
...

Hi, what's the Discovery failure reason on these switches? You can click the red job indicator on Devices, or check on the Dashboard > Latest failed jobs > Select job > Show result.
chris.stuckey
Posts: 4
Joined: Fri Jun 07, 2024 4:28 pm

Mon Sep 09, 2024 5:34 pm

Tomas wrote:
Fri Sep 06, 2024 5:40 pm
chris.stuckey wrote:
Fri Sep 06, 2024 1:49 pm
I have added two of these switches but I am unable to discover them. Then of course, unable to retrieve backups.
...

Hi, what's the Discovery failure reason on these switches? You can click the red job indicator on Devices, or check on the Dashboard > Latest failed jobs > Select job > Show result.
It is saying the SSH connection is successful, but credentials were refused.
I verified these creds using a SSH session directly to the IBM switch and its successful.
See screenshot.
Screenshot 2024-09-09 133228.jpg
Screenshot 2024-09-09 133228.jpg (20.93 KiB) Viewed 2263 times
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Tomas
Posts: 1275
Joined: Sat Jun 25, 2016 12:33 pm

Mon Sep 09, 2024 5:43 pm

chris.stuckey wrote:
Mon Sep 09, 2024 5:34 pm

It is saying the SSH connection is successful, but credentials were refused.
I verified these creds using a SSH session directly to the IBM switch and its successful.
See screenshot.
Do you have credentials bound to this device, or are you using credential discovery? If discovery, I would suggesting testing to bind the credentials you know work, and re-trying discovery. Can you also test if the credentials work from the Unimus server to the device (to avoid various IP-based access lists, etc.).

If that fails, feel free to create a ticket on our Portal, and we can investigate with you directly.
chris.stuckey
Posts: 4
Joined: Fri Jun 07, 2024 4:28 pm

Mon Sep 09, 2024 5:55 pm

Tomas wrote:
Mon Sep 09, 2024 5:43 pm

Do you have credentials bound to this device, or are you using credential discovery? If discovery, I would suggesting testing to bind the credentials you know work, and re-trying discovery. Can you also test if the credentials work from the Unimus server to the device (to avoid various IP-based access lists, etc.).

If that fails, feel free to create a ticket on our Portal, and we can investigate with you directly.
Yes, creds are bound.
Yes, I am able to SSH directly to the device from the server that hosts Unimus.

I will submit ticket. Thank you.
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