Netonix WS3-14-600-AC

Unimus support forum
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avious2
Posts: 28
Joined: Thu May 18, 2017 10:10 pm

Wed Apr 03, 2024 7:35 pm

Netonix WS3-14-600-AC is showing up in Unimus as "unsupported device" in the failed log details.

Is this model not supported for backup?
erik.k
Posts: 14
Joined: Wed Feb 07, 2024 8:16 am

Thu Apr 04, 2024 8:16 am

Hi,

could you please create a Support Ticket on our Portal, and attach both the Device Output Log and the Debug Log for a failed discovery on this device?

We will investigate this problem further based on the logs.

Thanks!
avious2
Posts: 28
Joined: Thu May 18, 2017 10:10 pm

Thu Apr 04, 2024 3:58 pm

Hi, I did create a support ticket on your portal on March 15 which was 14 business days ago now and no one responded to it, that's why I posted here.

At the time, I did not have those logs. If someone could reply to the ticket I could include them.

request ID: 4020-987-023-51
erik.k
Posts: 14
Joined: Wed Feb 07, 2024 8:16 am

Fri Apr 05, 2024 8:37 am

Hi,

i am sorry about this situation. My colleague will contact you ASAP in ticket you mentioned in your previous post.
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