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Netonix WS3-14-600-AC
Posted: Wed Apr 03, 2024 7:35 pm
by avious2
Netonix WS3-14-600-AC is showing up in Unimus as "unsupported device" in the failed log details.
Is this model not supported for backup?
Re: Netonix WS3-14-600-AC
Posted: Thu Apr 04, 2024 8:16 am
by erik.k
Hi,
could you please create a Support Ticket on our Portal, and attach both the Device Output Log and the Debug Log for a failed discovery on this device?
We will investigate this problem further based on the logs.
Thanks!
Re: Netonix WS3-14-600-AC
Posted: Thu Apr 04, 2024 3:58 pm
by avious2
Hi, I did create a support ticket on your portal on March 15 which was 14 business days ago now and no one responded to it, that's why I posted here.
At the time, I did not have those logs. If someone could reply to the ticket I could include them.
request ID: 4020-987-023-51
Re: Netonix WS3-14-600-AC
Posted: Fri Apr 05, 2024 8:37 am
by erik.k
Hi,
i am sorry about this situation. My colleague will contact you ASAP in ticket you mentioned in your previous post.