Netonix WS3-14-600-AC

[avious2]

Netonix WS3-14-600-AC is showing up in Unimus as "unsupported device" in the failed log details.

Is this model not supported for backup?

[erik.k]

Hi,

could you please create a Support Ticket on our Portal, and attach both the Device Output Log and the Debug Log for a failed discovery on this device?

We will investigate this problem further based on the logs.

Thanks!

[avious2]

Hi, I did create a support ticket on your portal on March 15 which was 14 business days ago now and no one responded to it, that's why I posted here.

At the time, I did not have those logs. If someone could reply to the ticket I could include them.

request ID: 4020-987-023-51

[erik.k]

Hi,

i am sorry about this situation. My colleague will contact you ASAP in ticket you mentioned in your previous post.