[Fixed in 2.4.3] Checkpoint Gaia

[tars]

Hi,

I am busy evaluating Unimus to use in our network. So far so good but I have run into an issue backing up Checkpoint Gaia

Apparently this should be supported?
https://wiki.unimus.net/pages/viewpage. ... d=10092755

This is the error I get:

Discovery of available CLI modes:
Enable (privilege exec) mode: DEVICE_INTERACTION_ERROR

[Tomas]

I am busy evaluating Unimus to use in our network. So far so good but I have run into an issue backing up Checkpoint Gaia

Hi. We have had other reports of Gaia being broken in 2.4.2. We know it worked in 2.4.0 / 2.4.1. We have already found the issue and have a fix in the pipeline. It should be out soon.

[tars]

Thank you, I will keep an eye out for this.

[Tomas]

Thank you, I will keep an eye out for this.

Just a small update that 2.4.3 with fixes for Gaia is out: viewtopic.php?f=3&t=1771

[tars]

Thank you, I will keep an eye out for this.

Just a small update that 2.4.3 with fixes for Gaia is out: viewtopic.php?f=3&t=1771

Oh, awesome I literally just came back here now to ask about the progress. Thanks!

[tars]

Unfortunately this hasn't resolved the issue. Same problem "interaction error"

[Tomas]

Unfortunately this hasn't resolved the issue. Same problem "interaction error"

Could you please create a Support Ticket on our Portal, and attach both the Device Output Log and the Debug Log for a failed discovery on your CheckPoint?

You can enable the logs in "Zones > your_zone > Debug Mode". For this issue, you want to turn on both the logs (Debug Log and Device Output Log), and run the job. After the job finishes (fails), you can download both the logs from the Debug Mode window.

We will investigate why these still fail from the logs.

Thanks!

[tars]

Unfortunately this hasn't resolved the issue. Same problem "interaction error"

Could you please create a Support Ticket on our Portal, and attach both the Device Output Log and the Debug Log for a failed discovery on your CheckPoint?

You can enable the logs in "Zones > your_zone > Debug Mode". For this issue, you want to turn on both the logs (Debug Log and Device Output Log), and run the job. After the job finishes (fails), you can download both the logs from the Debug Mode window.

We will investigate why these still fail from the logs.

Thanks!

Thank you Tomas, I will do that now.

P.S sorry for the duplicate posts above, not sure what happened. If you can delete them.

Thanks