Unimus forum

Hi,

I am getting an error when backing up cisco switch 2960x command not supported by device. I have other 2960x switches and they work fine. What is the issue here. It connects but backup fails.
I have ssh enabled.
SNMP is added
firmware of the switch is updated I believe.


Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.2(7)E7, RELEASE SOFTWARE (fc10)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2022 by Cisco Systems, Inc.
Compiled Thu 22-Sep-22 08:33 by mcpre

ROM: Bootstrap program is C2960X boot loader
BOOTLDR: C2960X Boot Loader (C2960X-HBOOT-M) Version 15.2(6r)E, RELEASE SOFTWARE (fc1)

Thanks,
Dule

Hello Dule,

In this case we will need to check the logs. Could you please create a Support request via our portal, and attach the debug logs?

General debug logging - you can enable it by going to Zones > Your Zone (the zone where you assigned the affected device(s)) > Debug mode and enable Debug mode and Device output logging.

After both are enabled, please rerun the backup on the failing device and after it fails download both logs (from the same Debug mode window where you enabled them)

I have opened a support ticket and have attached logs.