command not supported when trying to backup cisco 2960x

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Posts: 2
Joined: Thu Aug 31, 2023 6:46 am

Thu Sep 21, 2023 7:26 am


I am getting an error when backing up cisco switch 2960x command not supported by device. I have other 2960x switches and they work fine. What is the issue here. It connects but backup fails.
I have ssh enabled.
SNMP is added
firmware of the switch is updated I believe.

Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.2(7)E7, RELEASE SOFTWARE (fc10)
Technical Support:
Copyright (c) 1986-2022 by Cisco Systems, Inc.
Compiled Thu 22-Sep-22 08:33 by mcpre

ROM: Bootstrap program is C2960X boot loader
BOOTLDR: C2960X Boot Loader (C2960X-HBOOT-M) Version 15.2(6r)E, RELEASE SOFTWARE (fc1)

Posts: 29
Joined: Fri Jun 09, 2023 6:47 pm

Thu Sep 21, 2023 5:05 pm

Hello Dule,

In this case we will need to check the logs. Could you please create a Support request via our portal, and attach the debug logs?

General debug logging - you can enable it by going to Zones > Your Zone (the zone where you assigned the affected device(s)) > Debug mode and enable Debug mode and Device output logging.

After both are enabled, please rerun the backup on the failing device and after it fails download both logs (from the same Debug mode window where you enabled them)
Posts: 2
Joined: Thu Aug 31, 2023 6:46 am

Fri Sep 22, 2023 1:35 pm

I have opened a support ticket and have attached logs.
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