Backup (Discovery) Failed | Manual (Discovery) Backup is ok

[rustyjarz]

Hi,

We've got a device(s) that regularly fails the scheduled backups citing Discovery Failed, Service Check SSH: UNAVAILABLE. However, when a manual Discovery and Backup is done the device is discovered and backed up without error.

Need some assistance to understand why this is happening.

[rustyjarz]

Hello support, anyone!

[dominik.c]

Hello Rustyjarz,

We would like to investigate this issue. Could you please create a support request at: https://portal.unimus.net/ and include logs?

Thank you

[rustyjarz]

Hi,

Thanks, I'm not sure if I have an account that portal, how can I check?

When trying to create an account, nothing happens, nothing!

[dominik.c]

Hi,

I tried to create a test account and it works for me, but nevermind we don't need to push it this way. Could you please send me an email to support? Communication by mail will be much more effective and secure.

[rustyjarz]

Hi,

Sent an email, but not heard back from you.

Hi,

I tried to create a test account and it works for me, but nevermind we don't need to push it this way. Could you please send me an email to support? Communication by mail will be much more effective and secure.