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[Fixed in 2.3.3] Checkpoint Backup failed

Posted: Thu Mar 09, 2023 2:19 pm
by MatthiasM
Hi,

dont exactly know if i am doing something wrong, but i am just not able to backup my Checkpoint devices.
The Error is "COMMAND_NOT_SUPPORTED_BY_DEVICE".

i am on GAIA, R81.10 on Checkpoints
and the current Release of Unimus (2.3.2)

Re: Checkpoint Backup failed

Posted: Thu Mar 09, 2023 3:37 pm
by Vik@Unimus
Hello,

Would you mind submitting a support ticket via our Portal for us to take a closer look at the issue?

Re: Checkpoint Backup failed

Posted: Fri Mar 10, 2023 9:35 am
by MatthiasM
shure, thanks for answering

Re: Checkpoint Backup failed

Posted: Tue Mar 28, 2023 11:38 am
by cornevo
Hi There

I'm successfully backing up my SMS, EVENT server and OPEN Server Firewalls.

However when I use the same method for the SMB Gateway 1430 and 1530, the discover process is successful, but the backup fails.

Are the SMB supported?

Re: Checkpoint Backup failed

Posted: Tue Mar 28, 2023 12:19 pm
by Vik@Unimus
Hello,

This is the same issue and the same fix as for the original issue at the top will apply to yours, too. We expect the fix to go out in the following future release. I don't have any ETA at this moment, though.

Re: Checkpoint Backup failed

Posted: Wed Apr 12, 2023 12:35 pm
by matthebert
Hello,

We are having a similar issue with backup of our check point firewalls.

Environment:
Unimus 2.3.2
Ubuntu 22.04.2 LTS
Checkpoint Version: R77.20.81 (990172541)
Checkpoint Model: 1200R


Error Log:
COMMAND_NOT_SUPPORTED_BY_DEVICE

Debug enabled:

2023-04-12 12:07:33.587 DEBUG 2740 --- [backup-1038] n.u.c.s.backup.CliBackupServiceImpl : Calling backup driver 'CheckpointSmbGatewayBackupDriver' for device '10.1.2.106'
2023-04-12 12:07:33.589 DEBUG 2740 --- [backup-1038] c.d.v.c.CheckpointSmbGatewayBackupDriver : Got device prompt on '10.1.2.106'
2023-04-12 12:07:33.645 DEBUG 2740 --- [backup-1038] n.u.c.c.i.CliOutputCollectionHandler : CLI output retrieval complete, retrieved '1' pages of data
2023-04-12 12:07:33.645 DEBUG 2740 --- [backup-1038] n.u.c.c.i.CliOutputCollectionHandler : Invalid command detection matched during device communication
2023-04-12 12:07:33.645 WARN 2740 --- [backup-1038] c.d.v.c.CheckpointSmbGatewayBackupDriver : Unable to download backup from '10.1.2.106' - 'Command not supported by device'!
2023-04-12 12:07:33.645 TRACE 2740 --- [backup-1038] n.u.c.s.connection.ssh.SshConnection : Closing device CLI session

Thanks in advance.

Matt Hebert

Re: Checkpoint Backup failed

Posted: Wed Apr 12, 2023 12:50 pm
by Vik@Unimus
The available log messages suggest the already found and fixed issue, which fix should be available in our upcoming release, version 2.3.3. We are planning on releasing it next week. I will update this thread as soon as it happens.

Re: [Fixed in 2.3.3] Checkpoint Backup failed

Posted: Tue Apr 18, 2023 6:45 pm
by Vik@Unimus
We have a new Unimus version 2.3.3 live now, which contains fix for failing backups on Checkpoint SMB gateways. Here's a link to our release post, which goes over all the work done on this release

viewtopic.php?f=3&t=1631
https://wiki.unimus.net/pages/viewpage. ... d=36110338

If you get a chance, give it a try and let us know if all worked as expected.