[Fixed in 2.3.3] Checkpoint Backup failed

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MatthiasM
Posts: 2
Joined: Thu Mar 09, 2023 2:15 pm

Thu Mar 09, 2023 2:19 pm

Hi,

dont exactly know if i am doing something wrong, but i am just not able to backup my Checkpoint devices.
The Error is "COMMAND_NOT_SUPPORTED_BY_DEVICE".

i am on GAIA, R81.10 on Checkpoints
and the current Release of Unimus (2.3.2)
Vik@Unimus
Posts: 198
Joined: Thu Aug 05, 2021 6:35 pm

Thu Mar 09, 2023 3:37 pm

Hello,

Would you mind submitting a support ticket via our Portal for us to take a closer look at the issue?
MatthiasM
Posts: 2
Joined: Thu Mar 09, 2023 2:15 pm

Fri Mar 10, 2023 9:35 am

shure, thanks for answering
cornevo
Posts: 1
Joined: Mon Oct 22, 2018 9:52 am

Tue Mar 28, 2023 11:38 am

Hi There

I'm successfully backing up my SMS, EVENT server and OPEN Server Firewalls.

However when I use the same method for the SMB Gateway 1430 and 1530, the discover process is successful, but the backup fails.

Are the SMB supported?
Vik@Unimus
Posts: 198
Joined: Thu Aug 05, 2021 6:35 pm

Tue Mar 28, 2023 12:19 pm

Hello,

This is the same issue and the same fix as for the original issue at the top will apply to yours, too. We expect the fix to go out in the following future release. I don't have any ETA at this moment, though.
matthebert
Posts: 1
Joined: Wed Apr 12, 2023 12:24 pm

Wed Apr 12, 2023 12:35 pm

Hello,

We are having a similar issue with backup of our check point firewalls.

Environment:
Unimus 2.3.2
Ubuntu 22.04.2 LTS
Checkpoint Version: R77.20.81 (990172541)
Checkpoint Model: 1200R


Error Log:
COMMAND_NOT_SUPPORTED_BY_DEVICE

Debug enabled:

2023-04-12 12:07:33.587 DEBUG 2740 --- [backup-1038] n.u.c.s.backup.CliBackupServiceImpl : Calling backup driver 'CheckpointSmbGatewayBackupDriver' for device '10.1.2.106'
2023-04-12 12:07:33.589 DEBUG 2740 --- [backup-1038] c.d.v.c.CheckpointSmbGatewayBackupDriver : Got device prompt on '10.1.2.106'
2023-04-12 12:07:33.645 DEBUG 2740 --- [backup-1038] n.u.c.c.i.CliOutputCollectionHandler : CLI output retrieval complete, retrieved '1' pages of data
2023-04-12 12:07:33.645 DEBUG 2740 --- [backup-1038] n.u.c.c.i.CliOutputCollectionHandler : Invalid command detection matched during device communication
2023-04-12 12:07:33.645 WARN 2740 --- [backup-1038] c.d.v.c.CheckpointSmbGatewayBackupDriver : Unable to download backup from '10.1.2.106' - 'Command not supported by device'!
2023-04-12 12:07:33.645 TRACE 2740 --- [backup-1038] n.u.c.s.connection.ssh.SshConnection : Closing device CLI session

Thanks in advance.

Matt Hebert
Vik@Unimus
Posts: 198
Joined: Thu Aug 05, 2021 6:35 pm

Wed Apr 12, 2023 12:50 pm

The available log messages suggest the already found and fixed issue, which fix should be available in our upcoming release, version 2.3.3. We are planning on releasing it next week. I will update this thread as soon as it happens.
Vik@Unimus
Posts: 198
Joined: Thu Aug 05, 2021 6:35 pm

Tue Apr 18, 2023 6:45 pm

We have a new Unimus version 2.3.3 live now, which contains fix for failing backups on Checkpoint SMB gateways. Here's a link to our release post, which goes over all the work done on this release

viewtopic.php?f=3&t=1631
https://wiki.unimus.net/pages/viewpage. ... d=36110338

If you get a chance, give it a try and let us know if all worked as expected.
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