[Solved] License Key still shows exceeded 2 days after renewal
Posted: Fri Sep 02, 2022 8:29 pm
We received the invoice (254037316118) with confirmation:
Hi ....
Your subscription for SMB license plan (XX devices) with Standard support for 1 year has been activated.
Please find the invoice for your purchase attached to this email.
This subscription is valid until Tuesday, August 29, 2023
and will be automatically renewed next billing term.
As of today, it is still showing as license exceeded. Can we please get this looked at?
Hi ....
Your subscription for SMB license plan (XX devices) with Standard support for 1 year has been activated.
Please find the invoice for your purchase attached to this email.
This subscription is valid until Tuesday, August 29, 2023
and will be automatically renewed next billing term.
As of today, it is still showing as license exceeded. Can we please get this looked at?
Code: Select all
2022-09-01 13:55:02.108 INFO 1287 --- [SimpleAsyncTaskExecutor-1] n.u.s.b.boot.step.LicenseKeyValidation : Validating license key
2022-09-01 13:55:02.139 INFO 1287 --- [core-rsp-handler-1] .u.b.c.s.h.UpdateLogLevelResponseHandler : Core logging level has been set to 'INFO' for zone with number '0'
2022-09-01 13:55:06.203 ERROR 1287 --- [SimpleAsyncTaskExecutor-1] n.u.s.b.boot.step.LicenseKeyValidation : Failed to validate license key. Reason = 'License amount exceeded'
2022-09-01 13:55:06.208 INFO 1287 --- [SimpleAsyncTaskExecutor-2] net.unimus.system.UnimusImpl : Setting new license key state 'AMOUNT_EXCEEDED'