[Solved] License Key still shows exceeded 2 days after renewal

Unimus support forum
Post Reply
dbolton
Posts: 8
Joined: Mon Jan 18, 2021 2:41 pm

Fri Sep 02, 2022 8:29 pm

We received the invoice (254037316118) with confirmation:

Hi ....
Your subscription for SMB license plan (XX devices) with Standard support for 1 year has been activated.
Please find the invoice for your purchase attached to this email.

This subscription is valid until Tuesday, August 29, 2023
and will be automatically renewed next billing term.

As of today, it is still showing as license exceeded. Can we please get this looked at?

Code: Select all

2022-09-01 13:55:02.108  INFO 1287 --- [SimpleAsyncTaskExecutor-1] n.u.s.b.boot.step.LicenseKeyValidation   : Validating license key
2022-09-01 13:55:02.139  INFO 1287 --- [core-rsp-handler-1] .u.b.c.s.h.UpdateLogLevelResponseHandler : Core logging level has been set to 'INFO' for zone with number '0'
2022-09-01 13:55:06.203 ERROR 1287 --- [SimpleAsyncTaskExecutor-1] n.u.s.b.boot.step.LicenseKeyValidation   : Failed to validate license key. Reason = 'License amount exceeded'
2022-09-01 13:55:06.208  INFO 1287 --- [SimpleAsyncTaskExecutor-2] net.unimus.system.UnimusImpl             : Setting new license key state 'AMOUNT_EXCEEDED'

Vik@Unimus
Posts: 158
Joined: Thu Aug 05, 2021 6:35 pm

Mon Sep 05, 2022 2:54 pm

Apologies you ran into this. We looked at it and found the issue. It should be fixed now.
Post Reply