[Solved] password reset error

Unimus support forum
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awisch
Posts: 5
Joined: Tue Mar 29, 2022 11:32 pm

Thu Mar 31, 2022 8:54 pm

Hi guys,

WE have an issue where unimus isn't accepting any credentials & we are getting a strange error when rying to do a password reset through the webgui. See attached pic for error. Unimus is still running & pulling configs but we have no way to manage it. Looking for some guidance.

Mahalo,
Aaron
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Tomas
Posts: 1118
Joined: Sat Jun 25, 2016 12:33 pm

Thu Mar 31, 2022 8:59 pm

Hi. I think this was a known issue in one of older Unimus versions. Could you please upgrade to the latest Unimus release and let us know if that fixes the reset functionality for you?

Thanks!
awisch
Posts: 5
Joined: Tue Mar 29, 2022 11:32 pm

Thu Mar 31, 2022 9:25 pm

So I can run the new installer directly over the top of our existing version without losing configuration data?
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Tomas
Posts: 1118
Joined: Sat Jun 25, 2016 12:33 pm

Thu Mar 31, 2022 10:32 pm

awisch wrote:
Thu Mar 31, 2022 9:25 pm
So I can run the new installer directly over the top of our existing version without losing configuration data?
Yes definitely :) Also more info on our Wiki: https://wiki.unimus.net/pages/viewpage. ... d=36110338
awisch
Posts: 5
Joined: Tue Mar 29, 2022 11:32 pm

Thu Mar 31, 2022 10:58 pm

Getting this error after downloading & running the latest installer & rebooting:
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Tomas
Posts: 1118
Joined: Sat Jun 25, 2016 12:33 pm

Thu Mar 31, 2022 10:59 pm

awisch wrote:
Thu Mar 31, 2022 10:58 pm
Getting this error after downloading & running the latest installer & rebooting:
Could you please check the log file - it should state the reason why the DB upgrade failed.
awisch
Posts: 5
Joined: Tue Mar 29, 2022 11:32 pm

Thu Mar 31, 2022 11:08 pm

"2022-03-31 16:05:45.510 ERROR 4968 --- [SimpleAsyncTaskExecutor-1] n.u.s.b.boot.step.DatabaseUpdate : Failed to update database schema. Reason = 'liquibase.exception.LockException: Could not acquire change log lock. Currently locked by ncm01"

Looks like a locked file. Is there a process or service that needs to be stopped?
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Tomas
Posts: 1118
Joined: Sat Jun 25, 2016 12:33 pm

Thu Mar 31, 2022 11:18 pm

awisch wrote:
Thu Mar 31, 2022 11:08 pm
"2022-03-31 16:05:45.510 ERROR 4968 --- [SimpleAsyncTaskExecutor-1] n.u.s.b.boot.step.DatabaseUpdate : Failed to update database schema. Reason = 'liquibase.exception.LockException: Could not acquire change log lock. Currently locked by ncm01"

Looks like a locked file. Is there a process or service that needs to be stopped?
This actually happens when an upgrade is interrupted - for example, when the service is restarted during an already in progress upgrade.

Our support can help you resolve this - please create a Support Ticket on the Portal, our guys will help out to fix this :)
awisch
Posts: 5
Joined: Tue Mar 29, 2022 11:32 pm

Thu Mar 31, 2022 11:27 pm

Ok just did, thanks.
Vik@Unimus
Posts: 123
Joined: Thu Aug 05, 2021 6:35 pm

Mon Apr 11, 2022 4:49 pm

Just as an update, the issue after Unimus update was a DB lock. We unlocked the DB, reset the password and Unimus is now up an running.
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