Hi there!
I'm trying to add a ExtremeNetworks VX9000 wireless controller to Unimus and i'm getting the following error:
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Error: Unsupported device
Discovery log:
Service check:
SSH: Service available
TELNET: UNAVAILABLE
Service connection:
SSH: Connection successful
Authentication:
SSH: Login successful
Device discovery:
Basic device info: UNSUPPORTED_DEVICE
Discovery of available CLI modes:
Enable (privilege exec) mode: discovered
Config (configure) mode: discovered
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I see that "Extreme WiNG APs" is in your compatibility list and VX9000 share the same software as Wing APs.
Am I doing something wrong?
Thanks!
ExtremeNetworks VX9000 unsupported?
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- Posts: 198
- Joined: Thu Aug 05, 2021 6:35 pm
Hello,
We would like to take a look at debug logs to get a better picture what is happening there, exactly.
To do so, go to Zones > Your Zone (the zone where you assigned the affected devices) > Debug mode and enable Debug mode and Device output logging.
Rerun the failing discovery job, and after it fails, download both log files (from the same Debug mode window).
To send them to us, please create a support ticket via our Portal and attach them to it (I'd recommend packing them into an archive in beforehand).
We would like to take a look at debug logs to get a better picture what is happening there, exactly.
To do so, go to Zones > Your Zone (the zone where you assigned the affected devices) > Debug mode and enable Debug mode and Device output logging.
Rerun the failing discovery job, and after it fails, download both log files (from the same Debug mode window).
To send them to us, please create a support ticket via our Portal and attach them to it (I'd recommend packing them into an archive in beforehand).