[Solved] Database upgrade failure

Unimus support forum
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loganames
Posts: 4
Joined: Wed Nov 24, 2021 7:09 pm

Tue Nov 30, 2021 9:55 pm

Hello,

the automatic upgrade of our installation has failed. I saw a couple other forum posts where support was able to correct this, what is the process to have someone assist us?
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Tomas
Posts: 1048
Joined: Sat Jun 25, 2016 12:33 pm

Tue Nov 30, 2021 10:13 pm

Hi. Please create a Support Ticket on our Portal and someone from our team will be happy to help.
loganames
Posts: 4
Joined: Wed Nov 24, 2021 7:09 pm

Wed Dec 01, 2021 5:21 pm

Sorry, could you assist us in how to do that? I thought the forum was the primary support resource. Does the support portal use the same credentials that the forum does?

The person who set up our Unimus installation isn't with our organization anymore, and I haven't been able to successfully reset his password. We have access to his company inbox, but none of the email addresses I've tried have received password reset emails
Vik@Unimus
Posts: 36
Joined: Thu Aug 05, 2021 6:35 pm

Thu Dec 02, 2021 7:02 pm

While we fixed the issue at hand, let me post a reply anyway for both the parts of your post as it may help someone else in the future.

Forum is perfectly fine to get support, but submitting support tickets via our Portal is the preferred way to get in touch with us for issues where one of the primary things we are looking at are debug logs. As for credentials, both the Portal and Forum have separate login credentials.

Also, if someone finds themselves in a similar situation with their account, unable to access their Portal account, feel free to contact us at support[at]unimus.net, we will look into it.
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