Hello,
We currently have 35 HP Aruba and ProCurve switches in our Unimus enviroment. Each device with their own credentials, but 5 devices keep failing to discover.
They all saying:
SSH: KNOWN_CREDENTIALS_REFUSED
TELNET: KNOWN_CREDENTIALS_REFUSED
But when i set up a ssh connection i can log in fine with the same credentials. Also i dubble checked to make sure the correct credentials are present. What could i miss?
Discovery failed on multiple Aruba/ProCurve switches
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- Posts: 198
- Joined: Thu Aug 05, 2021 6:35 pm
Hello,
It is difficult to pinpoint what could be the case with these devices. We would like to check debug logs to get a better picture.
To enable debug logging, please enable Debug mode and Device output logging in Zones > Your Zone (zone where you assigned affected device(s) to) > Debug mode.
Rerun the failing backup/discovery job, and after its fails, download both log files (from the same Debug mode window). You can then create a support ticket via our Portal and attach them (there is a file limit, so optionally pack them into an archive) to it.
It is difficult to pinpoint what could be the case with these devices. We would like to check debug logs to get a better picture.
To enable debug logging, please enable Debug mode and Device output logging in Zones > Your Zone (zone where you assigned affected device(s) to) > Debug mode.
Rerun the failing backup/discovery job, and after its fails, download both log files (from the same Debug mode window). You can then create a support ticket via our Portal and attach them (there is a file limit, so optionally pack them into an archive) to it.