[Fixed in 2.0.11] Unable to Add Aruba Wireless Controllers Ver

Unimus support forum
rc08
Posts: 2
Joined: Mon Jan 25, 2021 6:42 pm

Mon Jan 25, 2021 7:19 pm

Trying to add a pair of:
Name: Aruba Operating System Software.
Model: Aruba7220-US
Version: 6.5.4.18

I verified the user account can login and I verified the correct enable password. But I can't seem to get pass the discovery phase.

I get this error message on the discovery log

Code: Select all

Mon, 25 Jan 2021, 12:41 PM
Error: CLI mode change command not supported by device

Discovery log:
Service check:
  SSH: Service available

Service connection:
  SSH: Connection successful

Authentication:
  SSH: Login successful

Device discovery:
  Basic device info: UNSUPPORTED_DEVICE

Discovery of available CLI modes:
  Enable (privilege exec) mode: discovered
  Config (configure) mode: MODE_SWITCH_COMMAND_NOT_SUPPORTED
This is on the console

Code: Select all

2021-01-25 12:41:24.559  INFO 13396 --- [nio-8085-exec-4] n.u.s.p.impl.PrivateDeviceServiceImpl    : Adding new device '10.131.4.16'
2021-01-25 12:41:24.870  INFO 13396 --- [nio-8085-exec-4] n.u.s.p.impl.PrivateDeviceServiceImpl    : Setting owner 'SystemAccount{id='0', createdTime='1611587313', role='ADMINISTRATOR', authentication type='Local', username='test', password 16 characters}'
2021-01-25 12:41:29.916  WARN 13396 --- [   discovery-16] n.u.c.cli.mode.CliModeChangeController   : Device in 'CONFIGURE_MODE' mode, can't switch back to 'ENABLE_MODE' mode
2021-01-25 12:41:31.199  INFO 13396 --- [   discovery-16] n.u.c.cli.mode.CliModeChangeController   : Failed to change '10.131.4.16' to 'CONFIGURE_MODE' CLI mode, error 'MODE_SWITCH_COMMAND_NOT_SUPPORTED'
2021-01-25 12:41:31.200  INFO 13396 --- [   discovery-16] n.u.c.s.d.p.info.ResultManipulator       : Discovery reports an unsupported device on '10.131.4.16'
Exception in thread "SimpleAsyncTaskExecutor-1890" java.lang.NullPointerException
Any tips ?
User avatar
Tomas
Posts: 984
Joined: Sat Jun 25, 2016 12:33 pm

Mon Jan 25, 2021 9:13 pm

Hi,

Likely our Aruba driver needs an adjustment to be able to adopt these devices.

Can you please enable both Debug options (Debug Logging and Device Output Logging) under "Zones > your_zone > Debug mode", and after the discovery fails, download both log files.

Please create a ticket on our Portal, and attach both logs, and we will investigate.

Thanks!
dbolton
Posts: 7
Joined: Mon Jan 18, 2021 2:41 pm

Wed Jan 27, 2021 11:21 pm

I have exactly the same issue with our 7210 Aruba Controllers. Good to see this as we are upgrading this coming summer to 7220's. Please post back the resolution as we'd like to continue testing Unimus as a replacement for SolarWinds.
User avatar
Tomas
Posts: 984
Joined: Sat Jun 25, 2016 12:33 pm

Wed Jan 27, 2021 11:41 pm

The original poster sadly didn't get back to us with the logs. If you could please follow the steps in my previous reply and create a ticket with the relevant logs, we would be happy to fix this :)

Thanks in advance!
rc08
Posts: 2
Joined: Mon Jan 25, 2021 6:42 pm

Thu Jan 28, 2021 8:17 pm

I have the debug files, but it seems I can't open a ticket since I am using the free 5 device trial. Is there any way I can still get this to the support team ?
User avatar
Tomas
Posts: 984
Joined: Sat Jun 25, 2016 12:33 pm

Thu Jan 28, 2021 8:19 pm

rc08 wrote:
Thu Jan 28, 2021 8:17 pm
I have the debug files, but it seems I can't open a ticket since I am using the free 5 device trial. Is there any way I can still get this to the support team ?
You should be able to open a ticket on the Portal without any issues even on the free license.
(https://portal.unimus.net)

Just log in to our Portal > Support requests > fill in the form > Create request.
dbolton
Posts: 7
Joined: Mon Jan 18, 2021 2:41 pm

Thu Jan 28, 2021 10:03 pm

I've also created a ticket #1263-341-476-14 and added the debug files (1/27/21), but it shows "waiting for your feedback" as a status without anything else. Not sure if that means you are waiting on me, or I'm waiting on you.
User avatar
Tomas
Posts: 984
Joined: Sat Jun 25, 2016 12:33 pm

Thu Jan 28, 2021 10:19 pm

dbolton wrote:
Thu Jan 28, 2021 10:03 pm
I've also created a ticket #1263-341-476-14 and added the debug files (1/27/21), but it shows "waiting for your feedback" as a status without anything else. Not sure if that means you are waiting on me, or I'm waiting on you.
We asked for some more details (the Device Output Log file), can you check your emails (including spam) please if you received the ticket reply?
User avatar
Tomas
Posts: 984
Joined: Sat Jun 25, 2016 12:33 pm

Tue Feb 02, 2021 3:07 pm

Issue with Aruba wireless controllers fixed, thank you both for the logs!
Fix will be released as part of 2.0.11.
dbolton
Posts: 7
Joined: Mon Jan 18, 2021 2:41 pm

Thu Feb 04, 2021 3:16 pm

What's the scheduled release date of 2.0.11?
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