After the last update all of my cisco backups are failing with this error.
Please advise!
scott@ori.net
Error: No recognizable data received from device
Discovery log:
Service check:
SSH: UNAVAILABLE
TELNET: Service available
Service connection:
TELNET: Connection successful
Authentication:
TELNET: Login successful
Device discovery:
Basic device info: discovered
Discovery of available CLI modes:
Enable (privilege exec) mode: discovered
Config (configure) mode: DEVICE_INTERACTION_ERROR
[Fixed in 2.0.6] Cisco Device Interaction Error using Telnet.
- helpdesk.SIM
- Posts: 2
- Joined: Mon Dec 21, 2020 2:37 pm
Hello Thomas
I have the same in the release 2.0.8
it's a sporadic issue. Without doing anything one day it will not work and the day after it will work.
Also it happens in one switch only but not in the others ones.
In the switch syslog, i have a connection successful and no time out seems to happen.
here is the type of the switch if it may helps
SW SG500-28P version : 1.4.11.5
thank you for your help
I have the same in the release 2.0.8
it's a sporadic issue. Without doing anything one day it will not work and the day after it will work.
Also it happens in one switch only but not in the others ones.
Code: Select all
dim., 20 déc. 2020, 01:00 PM
Error: No recognizable data received from device
Discovery log:
Service check:
SSH: Service available
Service connection:
SSH: Connection successful
Authentication:
SSH: Login successful
Device discovery:
Basic device info: DEVICE_INTERACTION_ERROR
In the switch syslog, i have a connection successful and no time out seems to happen.
Code: Select all
20-Dec-2020 12:59:37 :%AAA-I-DISCONNECT: User CLI session for user johndoe over ssh , source 10.x.x.x destination 10.x.x.x TERMINATED. The Telnet/SSH session may still be connected., aggregated (1)
20-Dec-2020 12:59:06 :%AAA-I-CONNECT: User CLI session for user johndoe over ssh , source 10.x.x.x destination 10.x.x.x ACCEPTED, aggregated (1)
20-Dec-2020 12:59:02 :%AAA-I-DISCONNECT: User CLI session for user johndoe over ssh , source 10.x.x.x destination 10.x.x.x TERMINATED. The Telnet/SSH session may still be connected.
20-Dec-2020 12:59:01 :%AAA-I-CONNECT: User CLI session for user johndoe over ssh , source 10.x.x.x destination 10.x.x.x ACCEPTED
SW SG500-28P version : 1.4.11.5
thank you for your help
Hello,helpdesk.SIM wrote: ↑Mon Dec 21, 2020 2:57 pmHello Thomas
I have the same in the release 2.0.8
it's a sporadic issue. Without doing anything one day it will not work and the day after it will work.
Could you please enable "Debug logging" and "Device output logging" under "Zones > Your_zone > Debug mode"?
After a job fails, please download both the log files, and create a Support Ticket on our Portal (please attach the debug files).
Thanks!
- helpdesk.SIM
- Posts: 2
- Joined: Mon Dec 21, 2020 2:37 pm
Hello Thomas , i'll do Thank youTomas wrote: ↑Mon Dec 21, 2020 5:06 pmHello,helpdesk.SIM wrote: ↑Mon Dec 21, 2020 2:57 pmHello Thomas
I have the same in the release 2.0.8
it's a sporadic issue. Without doing anything one day it will not work and the day after it will work.
Could you please enable "Debug logging" and "Device output logging" under "Zones > Your_zone > Debug mode"?
After a job fails, please download both the log files, and create a Support Ticket on our Portal (please attach the debug files).
Thanks!