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[Fixed in 1.8.2] Ignite Metrolinq 60G Omni fails
Posted: Sun Jun 24, 2018 9:29 pm
by auwireless
We have a bunch of IgniteNet Metrolinq radios in the system and all of them backup to Unimus just fine except the 10G Omni AP. That never gets past the "discovery" stage. It never fails but never succeeds. I see "Metrolinq" as supported devices. Am I doing something wrong with this device? I have verified that SSH access is on and the credentials are correct.
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 12:22 am
by Tomas
Hi,
Which version of Unimus are you running?
Is there anything in the log file (/var/log/unimus/unimus.log)?
Thanks!
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 4:05 pm
by auwireless
Running 1.8.0
Running Unimus on Windows 7 so I have not found the log file yet...
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 4:14 pm
by Tomas
On Windows, the logs are in C:\ProgramData\Unimus\log\unimus.log
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 5:22 pm
by auwireless
Looked there too. No log folder. Screen shot attached of the program data folder and the windows log folder.
- Screen Shot 2018-06-25 at 11.20.58 AM.png (95.7 KiB) Viewed 14575 times
- Screen Shot 2018-06-25 at 11.20.58 AM.png (95.7 KiB) Viewed 14575 times
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 5:25 pm
by Tomas
You need to go to "C:\ProgramData\Unimus", not "C:\Program Files\Unimus"
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 6:14 pm
by auwireless
Right. I don't have that folder... I am logged in as administrator.
- Screen Shot 2018-06-25 at 12.13.23 PM.png (110.09 KiB) Viewed 14570 times
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 6:56 pm
by Tomas
By default, that folder is hidden.
You can however just paste the path to the address bar (if you click it, you will change into a path, and you can paste it there and press enter).
Alternatively, you can enable showing hidden folders in the explorer.
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 8:08 pm
by auwireless
Ugh. Was looking for the hidden folder flag. My bad.
Log output:
Code: Select all
2018-06-24 15:21:07.120 INFO 1896 --- [http-nio-8085-exec-1] net.unimus.service.DeviceService : Adding new device 10.10.12.22
2018-06-24 15:21:07.307 INFO 1896 --- [http-nio-8085-exec-1] net.unimus.business.core.CoreClientImpl : Discovering 1 devices
2018-06-24 15:21:32.252 WARN 1896 --- [discovery-36] n.u.c.d.v.juniper.JunosDiscoveryDriver : Output recognition timeout reached while trying to talk to '10.10.12.22'!
2018-06-24 15:25:00.153 INFO 1896 --- [http-nio-8085-exec-7] net.unimus.service.DeviceService : Attempt to run 1 discover(y/ies)
Re: Ignite Metrolinq 60G Omni fails
Posted: Mon Jun 25, 2018 8:13 pm
by Tomas
That is rather strange... would you be willing to do a Webex session with us to further debug the issue?
If so, please PM me to work out the details.