Unimus forum

Unable to login to the Unimus portal - we have lost access to the TOTP device. It was originally setup by one of our staff but he has now left and we do not have access to his device. Also, we have lost the Backup Codes as these were never shared with our team when the account was setup. Can someone from Unimus please contact me to sort this out? I have copy of an invoice from 2021 which may help with identifying the account.

rickripe wrote: ↑

Thu Dec 05, 2024 1:27 am

Unable to login to the Unimus portal - we have lost access to the TOTP device.

Hi. We have a process in place to restore lost access. Please contact our support (or sales) directly, and we will be happy to help. I shot you a DM with direct emails to both just in case.