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[Fixed in 2.0.10] Avaya ERS
Posted: Tue Jan 12, 2021 1:51 pm
by tslytsly
Hi,
I notice in the latest change log that Avaya ERS has been added as a supported device.
However, I have just added 2 devices to test this and Discovery fails.
The log shows "Unsupported device"
Any ideas?
Re: Avaya ERS
Posted: Tue Jan 12, 2021 1:55 pm
by tslytsly
OK, I fixed it.
We have the "Press Ctrl+Y" banner turned off on our switches.
I had to re-enable this for it to recognise the switch.
Can this be altered? we turn the banner off on our installs, why does Unimus need this?
Re: Avaya ERS
Posted: Wed Jan 13, 2021 4:40 pm
by Tomas
Hello,
Unimus does indeed support "Press Ctrl+Y" during login - but it should not be needed.
(Unimus should successfully discover ERS even with this turned off)
Could you please create a ticket on our Portal - we will be glad to investigate and fix this.
The devs will provide further instructions on what we need in the ticket response.
Thanks!
Re: Avaya ERS
Posted: Wed Jan 27, 2021 5:58 pm
by Tomas
We were able to replicate the issue in our lab and fix it.
Fix available as a part of the 2.0.10 release.