[Fixed in 2.0.10] Avaya ERS

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tslytsly
Posts: 14
Joined: Mon Jun 01, 2020 7:57 am

Tue Jan 12, 2021 1:51 pm

Hi,
I notice in the latest change log that Avaya ERS has been added as a supported device.
However, I have just added 2 devices to test this and Discovery fails.
The log shows "Unsupported device"

Any ideas?
tslytsly
Posts: 14
Joined: Mon Jun 01, 2020 7:57 am

Tue Jan 12, 2021 1:55 pm

OK, I fixed it.
We have the "Press Ctrl+Y" banner turned off on our switches.
I had to re-enable this for it to recognise the switch.

Can this be altered? we turn the banner off on our installs, why does Unimus need this?
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Tomas
Posts: 1242
Joined: Sat Jun 25, 2016 12:33 pm

Wed Jan 13, 2021 4:40 pm

Hello,

Unimus does indeed support "Press Ctrl+Y" during login - but it should not be needed.
(Unimus should successfully discover ERS even with this turned off)

Could you please create a ticket on our Portal - we will be glad to investigate and fix this.
The devs will provide further instructions on what we need in the ticket response.

Thanks!
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Tomas
Posts: 1242
Joined: Sat Jun 25, 2016 12:33 pm

Wed Jan 27, 2021 5:58 pm

We were able to replicate the issue in our lab and fix it.

Fix available as a part of the 2.0.10 release.
XiteHosting
Posts: 1
Joined: Wed Jun 26, 2024 10:45 am

Wed Jun 26, 2024 12:34 pm

Hi,
It seems i'm getting the opposite.

When Ctrl+Y login banner is enabled, the discovery fails.
After disabling it it does discover and back-up fine.

This is for Avaya 3524GT, 4926GTS, 4850GTS-PWR+

regards,
Stijn
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Tomas
Posts: 1242
Joined: Sat Jun 25, 2016 12:33 pm

Thu Jul 04, 2024 10:28 am

XiteHosting wrote:
Wed Jun 26, 2024 12:34 pm
It seems i'm getting the opposite.

When Ctrl+Y login banner is enabled, the discovery fails.
After disabling it it does discover and back-up fine.

This is for Avaya 3524GT, 4926GTS, 4850GTS-PWR+
Could you please create a Support Ticket on our Portal?
We can guide you on how to send us logs, based on which we can investigate.

Thanks!
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