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Support OpenGear CM8100

Posted: Wed Jan 17, 2024 10:45 pm
by tphan
Hello,

Are there any plans to support the OpenGear CM8100 (firmware: 23.10.2)? If so, what is the timeframe? Our OpenGear CM7100 is backing up fine in Unimus 2.4.0 but the new model CM8100 is showing as Unsupported Device.

Thank you.

Re: Support OpenGear CM8100

Posted: Thu Jan 18, 2024 12:54 am
by Tomas
tphan wrote:
Wed Jan 17, 2024 10:45 pm
Are there any plans to support the OpenGear CM8100 (firmware: 23.10.2)? If so, what is the timeframe? Our OpenGear CM7100 is backing up fine in Unimus 2.4.0 but the new model CM8100 is showing as Unsupported Device.
Hi. Could you please create a Support Ticket on our Portal, and include debug logs and device output logs from a failed Discovery on this device? We will investigate why the current OpenGear CM driver won't pick up the 8100, and work on adding it in.

Thanks!