Driver Request Calix E9-R2

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metrojworthington
Posts: 5
Joined: Wed Dec 07, 2022 6:15 pm

Thu Dec 14, 2023 7:07 pm

Hello all,

Just updated to Unimus 2.4.0 and was able to get our Calix E7-R2 chassis to pull backups just fine. However, adding an E9 didn't work.

The message I get under results for the failure is "UNSUPPORTED_DEVICE". I'd be willing to schedule a time to get the necessary information to get the necessary drivers made for this so we can have a second backup point for these devices other than the SMX program that Calix makes.
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Tomas
Posts: 1220
Joined: Sat Jun 25, 2016 12:33 pm

Thu Dec 14, 2023 7:28 pm

metrojworthington wrote:
Thu Dec 14, 2023 7:07 pm
Just updated to Unimus 2.4.0 and was able to get our Calix E7-R2 chassis to pull backups just fine. However, adding an E9 didn't work.
Hi, looks like E9 will indeed require its own driver. Please create a Support Ticket on our Portal, and we can schedule a session to add support for it. Thanks!
metrojworthington
Posts: 5
Joined: Wed Dec 07, 2022 6:15 pm

Mon Dec 18, 2023 3:53 pm

Hey Tomas,

Just saw your response. Ticket created, Request ID: 3176-277-848-39.
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