Unimus forum

Posted: **Wed Dec 07, 2022 6:44 pm**

We have some Ciena 5164 units that are running SAOS 10 that Unimus is reporting a "DEVICE_INTERACTION_ERROR" when attempting to connect to them:

Error: CLI mode change command not supported by device

Discovery log:
Service check:
SSH: Service available
Service connection:
SSH: Connection successful

Authentication:
SSH: Login successful

Device discovery:
Basic device info: DEVICE_INTERACTION_ERROR

Discovery of available CLI modes:
Enable (privilege exec) mode: MODE_SWITCH_COMMAND_NOT_SUPPORTED

I've got the log files for device output during an attempted discovery along with the unimus.log file if either of those would benefit this request.

Posted: **Wed Dec 07, 2022 6:51 pm**

We would like to take a closer look at it.
I recommend submitting a support ticket and include both logs (I recommend packing them into an archive) for us to look at.

Posted: **Thu Dec 15, 2022 4:57 pm**

Thanks, Vik. I'll create a ticket and submit soon.

Posted: **Thu Dec 15, 2022 5:01 pm**

Ticket # 1795-269-460-70 if that helps, Vik.

Posted: **Thu Apr 18, 2024 8:01 pm**

Just an update for anyone finding this topic in the future - support for these Ciena SAOS devices was added in 2.3.0, and we have also added support for more Ciena / SOAS devices in 2.4.2.

Unimus forum

[Implemented] Add device support for Ciena 5164/SAOS 10

[Implemented] Add device support for Ciena 5164/SAOS 10

Re: Add device support for Ciena 5164/SAOS 10

Re: Add device support for Ciena 5164/SAOS 10

Re: Add device support for Ciena 5164/SAOS 10

Re: [Implemented] Add device support for Ciena 5164/SAOS 10