Add device support for Ciena 5164/SAOS 10

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metrojworthington
Posts: 3
Joined: Wed Dec 07, 2022 6:15 pm

Wed Dec 07, 2022 6:44 pm

We have some Ciena 5164 units that are running SAOS 10 that Unimus is reporting a "DEVICE_INTERACTION_ERROR" when attempting to connect to them:
Error: CLI mode change command not supported by device

Discovery log:
Service check:
SSH: Service available
Service connection:
SSH: Connection successful

Authentication:
SSH: Login successful

Device discovery:
Basic device info: DEVICE_INTERACTION_ERROR

Discovery of available CLI modes:
Enable (privilege exec) mode: MODE_SWITCH_COMMAND_NOT_SUPPORTED
I've got the log files for device output during an attempted discovery along with the unimus.log file if either of those would benefit this request.
Vik@Unimus
Posts: 177
Joined: Thu Aug 05, 2021 6:35 pm

Wed Dec 07, 2022 6:51 pm

We would like to take a closer look at it.
I recommend submitting a support ticket and include both logs (I recommend packing them into an archive) for us to look at.
metrojworthington
Posts: 3
Joined: Wed Dec 07, 2022 6:15 pm

Thu Dec 15, 2022 4:57 pm

Thanks, Vik. I'll create a ticket and submit soon.
metrojworthington
Posts: 3
Joined: Wed Dec 07, 2022 6:15 pm

Thu Dec 15, 2022 5:01 pm

Ticket # 1795-269-460-70 if that helps, Vik.
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